Forgot Password & Unlock Account
Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.
Steps to Reset Password
Step 1 - Click on the Forgot Password / Unlock Account link.
Step 2 - Provide the Username in the prompt and click Next button.
Step 3 - Select the appropriate MFA option for verification
The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.
If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.
Step 4 - Verification by MFA
Step 5 - Select Reset Password option
Step 6 - Provide password
Step 7 - Login with password reset successfully
Steps to Unlock Account
Step 1 - Click on the Forgot Password / Unlock Account link.
Step 2 - Provide the Username in the prompt and click Next button.
Step 3 - Select the appropriate MFA option for verification
The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.
If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.
Step 4 - Verification by MFA
Step 5 - Select Unlock Account option
Step 6 - Login after account unlocked successfully
