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  • Introduction to Cymmetri Cloud 2.0
    • FAQ
      • Adding the Application
      • Supported Web Browsers
      • Forgot Password & Unlock Account
      • Cymmetri Error codes
      • Help
  • Getting Started with Cymmetri Cloud 2.0
    • What is Cymmetri?
    • Starting your Cymmetri Cloud 2.0 Trial
    • Accessing Cymmetri Cloud
    • First Time User Registration
    • Logging in as an end user
    • Setting up Multi-factor authentication rules for Login
  • Administration
    • Reports and Analytics
  • My Workspace
    • Getting Started
      • Introduction
      • Login with External Identity Provider - Social logins
    • How to use the My Workspace
      • Dashboard
      • My Access
      • Inbox
      • Team
      • Session Management
  • Application Management
    • FAQ
      • Support for Application Management
    • Getting Started
      • Introduction to Application Management
      • Adding Applications to be managed by Cymmetri
      • Assigning Applications to End Users
      • Configuring Connector Server
    • SSO How to
      • Configure Single Sign On
      • Configure SAML 2.0 Single Sign On
      • Configure API SSO
      • Configure OpenID Connect based Single SignOn
    • Provisioning How to
      • Azure Provisioning
      • Active Directory (AD) Provisioning
      • Google Apps (Workspace) Provisioning
      • LDAP Provisioning
      • Powershell Provisioning
      • REST Connector Provisioning
      • SCIM v2.0 Provisioning with Basic Authentication
      • SCIM 2.0 with Bearer Authentication
      • SCIM 2.0 with Fixed Bearer
      • Github Provisioning
    • Reconciliation How to
      • Configuring Reconciliation Process
  • Managing Users and Groups
    • Setting up Users and Groups
      • Create Users
      • Create Groups
      • Importing Users
      • Assigning Users to Groups
      • Setting up permissions for Delegation
  • Common Features
    • Features used throughout the Cymmetri Platform
      • Workflow Management
      • Configuring Webhooks
      • Multifactor Authentication (MFA)
  • Personalization
    • How to configure your tenant and personalize it
      • Adding new admins
      • Masters in Cymmetri
      • Personalize Notification Templates
      • Add Branding to your tenant
      • Adding Custom Attributes for User Object
  • Authentication
    • Identity Federation
      • Steps to Configure Azure AD as External IDP for Cymmetri
  • Governance
    • Access Certification
      • Setting up and managing Access Reviews
  • Additional Tools
    • Miscellanous Tools and Utilities
      • Password Filter
  • Privileged Access Management
    • PAM Administration
      • Introduction to Privilege Access Management (PAM)
      • How to Access PAM in Cymmetri
      • Sub-Sections of PAM
      • Steps to configure PAM Server
      • Adding a device/ server in PAM
      • Vault User
      • Vaulting Configuration
      • Break Glass Configuration
      • PAM Reports and PAM History
      • Dormancy Disable Config
    • PAM Usage
      • Assign a server to a user
      • Access the server
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  1. Introduction to Cymmetri Cloud 2.0
  2. FAQ

Forgot Password & Unlock Account

Last updated 1 year ago

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Forgot Password & Unlock Account

Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.

Steps to Reset Password

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Reset Password option

Step 6 - Provide password

Step 7 - Login with password reset successfully

Steps to Unlock Account

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Unlock Account option

Step 6 - Login after account unlocked successfully