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FAQ

Adding the Application

Applications menu in the administration page displays the various options pertaining to the Application Management processes.

Applications menu may be accessed by two ways -

Identity Hub

Image: Accessing Applications Menu from the Identity Hub

Login as one of the following administrators - Organization Administrator, Domain Administrator, Application Administrator. [Admin Types]
Click on the Identity Hub icon on the left side bar.
Click on the Applications text on the slide out bar.

Single Sign On Module

Image: Accessing the Single Sign On Module from the Products Menu

Login as one of the following administrators - Organization Administrator, Domain Administrator, Application Administrator. [Admin Types]
Click on the Products menu icon on the left side bar.
Click on the Single SignOn Module icon in the popup list.

Image: Accessing the applications submenu

4. Click on the Applications text on the slide out bar.

Understanding the applications supported by Cymmetri

Applications supported by the Cymmetri Identity platform fall majorly into three categories -

Pre-configured Applications These are the applications that have already been configured by the Cymmetri Identity platform for provisioning on cloud or on-premises. The list of currently supported applications is available.
Custom Applications for Provisioning These are the applications that you wish to manage through Cymmetri and support the generic connectors that the Cymmetri Identity platform provides. The list of currently supported connectors is available.
Custom Applications for Single SignOn only When you need to add an application for the purpose of performing only Single SignOn for them, Cymmetri provides the ability to add a custom application which may be configured for Single SignOn using the supported Single SignOn mechanisms.

Adding Application

Once you have chosen the application to be added from the above categories, you are ready to add a new application.

Image: Applications Menu

Click on the “Add New” button on the top-right corner in the Applications menu.

Image: Add New Application Sub Menu

2. In the Add New Application screen, you may search for your desired application (e.g., Active Directory), or your desired connector (e.g., REST) or choose the “Custom” application type from the available application catalogue.

Image: Searching for application or connector in the Application Catalog

3. Now click on the tile shown in the list below to open the right slide out menu for renaming application as shown below.

4. Add your custom label (if you wish) in the text box and click on the “Add Application” button.

Image: Application Added

Conclusion

Application has been successfully added to your listing now. You may click on the configure now button to start configuring the application. Reference for configuring application for various flows is available here.

Supported Web Browsers

Cymmetri supports the following web browsers.

Chrome

Firefox

Edge

Safari

Version of specific browsers supported by Cymmetri.

Browser

Version

Forgot Password & Unlock Account

Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.

Steps to Reset Password

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Reset Password option

Step 6 - Provide password

Step 7 - Login with password reset successfully

Steps to Unlock Account

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Unlock Account option

Step 6 - Login after account unlocked successfully

Cymmetri Error codes

A consolidated list of all known Cymmetri error codes and their summary understanding

Error Code

Error helper text

Help

Adding the Application

Applications menu in the administration page displays the various options pertaining to the Application Management processes.

Applications menu may be accessed by two ways -

Identity Hub

Image: Accessing Applications Menu from the Identity Hub

Login as one of the following administrators - Organization Administrator, Domain Administrator, Application Administrator. [Admin Types]
Click on the Identity Hub icon on the left side bar.
Click on the Applications text on the slide out bar.

Single Sign On Module

Image: Accessing the Single Sign On Module from the Products Menu

Login as one of the following administrators - Organization Administrator, Domain Administrator, Application Administrator. [Admin Types]
Click on the Products menu icon on the left side bar.
Click on the Single SignOn Module icon in the popup list.

Image: Accessing the applications submenu

4. Click on the Applications text on the slide out bar.

Understanding the applications supported by Cymmetri

Applications supported by the Cymmetri Identity platform fall majorly into three categories -

Pre-configured Applications These are the applications that have already been configured by the Cymmetri Identity platform for provisioning on cloud or on-premises. The list of currently supported applications is available.
Custom Applications for Provisioning These are the applications that you wish to manage through Cymmetri and support the generic connectors that the Cymmetri Identity platform provides. The list of currently supported connectors is available.
Custom Applications for Single SignOn only When you need to add an application for the purpose of performing only Single SignOn for them, Cymmetri provides the ability to add a custom application which may be configured for Single SignOn using the supported Single SignOn mechanisms.

Adding Application

Once you have chosen the application to be added from the above categories, you are ready to add a new application.

Image: Applications Menu

Click on the “Add New” button on the top-right corner in the Applications menu.

Image: Add New Application Sub Menu

Image: Searching for application or connector in the Application Catalog

3. Now click on the tile shown in the list below to open the right slide out menu for renaming application as shown below.

4. Add your custom label (if you wish) in the text box and click on the “Add Application” button.

Image: Application Added

Conclusion

Forgot Password & Unlock Account

Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.

Steps to Reset Password

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Reset Password option

Step 6 - Provide password

Step 7 - Login with password reset successfully

Steps to Unlock Account

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Unlock Account option

Step 6 - Login after account unlocked successfully

FAQ

Adding the Application

Accessing the Applications Menu

Understanding the applications supported by Cymmetri

Adding Application

Conclusion

Supported Web Browsers

Forgot Password & Unlock Account

Cymmetri Error codes

Help

Help

Adding the Application

Accessing the Applications Menu

Understanding the applications supported by Cymmetri

Adding Application

Conclusion

Supported Web Browsers

FAQ

Cymmetri Error codes

Forgot Password & Unlock Account