First Time User Registration

All users accessing Cymmetri must pass through the first time user registration flow. The user will require the website address to access the Cymmetri cloud account, their Username and password.

Sign In to Cymmetri

URL : https://<companyname>.cymmetri.io/login

Example: https://helpdesk.cymmetri.io/login

  Instructions

Below is a step-by-step guide for accessing Cymmetri and performing the first time registration flow:

1. Type the appropriate URL in the browser address bar.

2. Provide the Username in the user name prompt.

3. Cymmetri will provide option to login with a password

4. Cymmetri will require the user to change the initial password and provide a new password. If the new password provided by user does not match or does not satisfy the password policy, the user will not be able to reset the password and the Update button will not be clickable.

5. After the user has reset the initial password successfully, Cymmetri will ask the user to register for Multi-Factor Authentication. The system will guide the user to setup their MFA.
6. On clicking the Cymmetri Authenticator option, the user will be required to scan a QR code using the Cymmetri Authenticator mobile application.
7. Once user has successfully registered the MFA, the user will be guided to the My Workspace page.

The password for the user would be sent to the user’s registered email address. The password may also be available with Cymmetri administrative user or the user’s reporting manager.