Forgot Password & Unlock Account

Forgot Password & Unlock Account

Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.

Steps to Reset Password

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Reset Password option

Step 6 - Provide password

Step 7 - Login with password reset successfully

Steps to Unlock Account

Step 1 - Click on the Forgot Password / Unlock Account link.

Step 2 - Provide the Username in the prompt and click Next button.

Step 3 - Select the appropriate MFA option for verification

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance.

Step 4 - Verification by MFA

Step 5 - Select Unlock Account option

Step 6 - Login after account unlocked successfully