> For the complete documentation index, see [llms.txt](https://help.cymmetri.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.cymmetri.io/my-workspace/getting-started/forgot-password-and-unlock-account.md).

# Forgot Password & Unlock Account

### Forgot Password & Unlock Account

Cymmetri user may need assistance to Unlock Account in case their ID is locked for access. In the case where user has forgot the password, the user can self reset to gain access to Cymmetri Cloud.  

<figure><img src="/files/MbBRLDa3Qa2XukMyy4vC" alt="" width="461"><figcaption></figcaption></figure>

### &#x20;Steps to Reset Password&#x20;

Step 1 - Click on the **Forgot Password / Unlock Accoun**t link. &#x20;

Step 2 - Provide the Username in the prompt and click Next button.  &#x20;

<figure><img src="/files/jlONHkMgxPaUSTLelWta" alt="" width="422"><figcaption></figcaption></figure>

Step 3 - Select the appropriate MFA option for verification &#x20;

<figure><img src="/files/aXoQZY7fWHNgbGuSq0nN" alt="" width="462"><figcaption></figcaption></figure>

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.&#x20;

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance. &#x20;

\
Step 4 - Verification by MFA &#x20;

<figure><img src="/files/r7fC3NRbr1DEP8gfKatl" alt="" width="449"><figcaption></figcaption></figure>

Step 5 - Select Reset Password option  &#x20;

<figure><img src="/files/M6159wxvYCmVTZA18gx3" alt="" width="429"><figcaption></figcaption></figure>

Step 6 - Provide password  &#x20;

<figure><img src="/files/brpPIKJEb9OUoYtAh7Al" alt="" width="389"><figcaption></figcaption></figure>

Step 7 - Login with password reset successfully  &#x20;

<figure><img src="/files/bfBPamq4k7WAO6uG5n4z" alt=""><figcaption></figcaption></figure>

### Steps to Unlock Account&#x20;

\
Step 1 - Click on the Forgot Password / Unlock Account link. &#x20;

<figure><img src="/files/jlONHkMgxPaUSTLelWta" alt="" width="422"><figcaption></figcaption></figure>

Step 2 - Provide the Username in the prompt and click Next button. &#x20;

<figure><img src="/files/LCeKUAKlRXJ1RyeXWgqP" alt="" width="398"><figcaption></figcaption></figure>

Step 3 - Select the appropriate MFA option for verification  &#x20;

<figure><img src="/files/hzx0Nen6VDTxLMGlt9hW" alt="" width="462"><figcaption></figcaption></figure>

The available options visible to user depend on the MFA options enabled by the Cymmetri Administrator and the options registered by the user.&#x20;

If MFA option is not registered, the user must contact the Cymmetri Administrator for further assistance. &#x20;

\
Step 4 - Verification by MFA&#x20;

<figure><img src="/files/ohUzGnqqXGeU6swUgjkg" alt="" width="449"><figcaption></figcaption></figure>

Step 5 - Select Unlock Account option &#x20;

<figure><img src="/files/QzUrsoUGoDkzbezU1Rrx" alt="" width="429"><figcaption></figcaption></figure>

Step 6 - Login after account unlocked successfully &#x20;

<figure><img src="/files/JiewUqZzpcl4KxmEjumI" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
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